Customers can get in touch with the Two Fat Ladies support team via phone, live chat, or email. The live chat operates 24/7, while the phone lines are open 08:00 to 00:00 (GMT).
To access the rather outdated-looking live chat service, you’ll need to enter your email address and a subject line. You’ll then enter a queue and be informed of your queue position and estimated waiting time.
If your query is less urgent, you can contact the team by email. Most enquiries are covered by [email protected], but you should contact [email protected] for questions related to promotions. One feature missing from Two Fat Ladies is an FAQs page, which is a considerable drawback compared to other sites.
Two Fat Ladies Responsible Gambling Features
Gambling of all kinds is inherently addictive. To help combat this, the UK Gambling Commission (UKGC) now commits gambling operators to actively promote a variety of responsible gambling practices on site.
If you scroll to the bottom of the Two Fat Ladies homepage and click on the Responsible Gaming button, you’ll find a range of tools that help support responsible gambling behaviours, including:
- Self-assessment tests — An online test to see how much of an impact gambling is having on your life.
- Activity statements — Detailed breakdown and analysis of your gameplay, including the amounts you’ve deposited, wagered and withdrawn.
- Time reminders — Set time reminders to alert you when a certain amount of time has elapsed.
- Deposit limits — A mechanism to control the amount you’re able to deposit you’re your account on a daily, weekly or monthly basis.
- Take a break — This function temporarily suspends players from their accessing their accounts for a set period of time ranging from one day to six weeks.
All players should make use of these tools, regardless of their relationship with gambling.
Beneath these tools is a list of helpful services and organisations that treat problem gambling afflictions. Detailed information on GAMSTOP, GamCare, BeGambleAware and Gambling Therapy is available, all of whom provide free, confidential and professional support.
If you think that you, or someone you know, is in need of support, don’t hesitate to get in touch with one of these organisations.